sahabat11 Privacy Policy

This page describes what we collect when you use sahabat11 and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around data collection, storage, and use. When you create an account, deposit funds, or play on our platform, we collect certain information to operate our service, comply with regulations, and improve your experience.

Our privacy practices comply with applicable data protection regulations in supported jurisdictions. We do not sell your personal data to third parties. We use your information only to process transactions, verify your identity, communicate with you, and operate our platform. This policy explains what data we collect, how we use it, and what rights you have.

If you have questions about our privacy practices or how we handle your data, contact our customer support team via in-app chat or email. We are available to clarify any aspect of this policy.

What Data We Collect on sahabat11

We collect different types of data depending on how you use sahabat11. When you register, we collect your name, email address, date of birth, phone number, and residential address. We also collect government-issued ID information and proof of address during our Know Your Customer (KYC) verification process. This information is required to comply with anti-money-laundering regulations and to verify your identity.

When you deposit or withdraw funds, we collect transaction details including the amount, payment method, and timestamp. We also collect information about your gameplay—which games you play, how long you play, and your betting patterns. This helps us understand how you use sahabat11 and improve our service.

We collect technical information about your device and connection, including your IP address, browser type, operating system, and device identifiers. We also use cookies and similar tracking technologies to remember your preferences and track your activity on sahabat11.

Personal information: Name, email, date of birth, phone, address, government ID, proof of address.
Transaction data: Deposit and withdrawal amounts, payment methods, timestamps, transaction status.
Gameplay data: Games played, session duration, bet amounts, winnings, account balance history.
Technical data: IP address, browser type, operating system, device identifiers, cookies, log files.

How We Use Your Data on sahabat11

We use your personal information to operate sahabat11 and provide our services. We verify your identity during account creation and KYC verification to comply with anti-money-laundering regulations. We use your email and phone number to communicate with you about your account, transactions, and service updates. We use your transaction data to process deposits and withdrawals and to detect fraud.

We analyze your gameplay data to understand how you use sahabat11, identify technical issues, and improve our platform. We may use this data to personalize your experience—for example, recommending games based on your preferences. We also use your data to comply with legal obligations, such as responding to regulatory inquiries or law enforcement requests.

We do not use your data for marketing purposes without your consent. We do not sell your personal data to third parties. We may share your data with payment processors, KYC verification providers, and other service providers who help us operate sahabat11, but only to the extent necessary to provide our services.

Data Storage and Security on sahabat11

We store your data on secure servers protected by encryption, firewalls, and access controls. Your personal information is encrypted both in transit (using SSL/TLS protocols) and at rest (using industry-standard encryption). We limit access to your data to employees and contractors who need it to operate sahabat11.

Our servers may be located outside your jurisdiction. By using sahabat11, you consent to your data being transferred to and stored in jurisdictions outside your country of residence. We maintain the same level of data protection regardless of server location.

We retain your data for as long as necessary to operate sahabat11 and comply with legal obligations. If you close your account, we retain your data for a period to comply with anti-money-laundering regulations and to resolve any outstanding disputes. After this period, we delete or anonymize your data.

Note: No data storage system is completely secure. While we use industry-standard security practices, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

Third-Party Data Processors

We work with third-party service providers to operate sahabat11. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), KYC verification providers, hosting providers, and customer support platforms. We share only the data necessary for these providers to perform their services.

We require all third-party processors to maintain the same level of data protection as we do. We have data processing agreements in place that outline their obligations regarding your data. We are responsible for their handling of your data, and you can contact us if you have concerns about how a third-party processor handles your information.

Your Rights and Choices on sahabat11

You have the right to access your personal data and request a copy of the information we hold about you. You can request this through our customer support team. You also have the right to correct inaccurate information—for example, if your address changes, you can update it in your account settings.

You have the right to request deletion of your data, subject to legal obligations. If you close your account, we will delete your data after the retention period required by law. You also have the right to object to certain uses of your data, such as marketing communications. You can manage your communication preferences in your account settings.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our customer support team or with the data protection authority in your jurisdiction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, track your activity on sahabat11, and improve our service. Cookies are small files stored on your device that contain information about your browsing activity. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use certain features of sahabat11. We also respect "Do Not Track" signals from your browser, though we cannot guarantee all third-party services will honor this preference.

Jurisdiction and Data Transfers

sahabat11 operates in supported jurisdictions where online gaming is permitted by local law. Our services are available only where local law permits. If you are accessing sahabat11 from Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region, our privacy practices apply to you.

Your data may be transferred to and stored in jurisdictions outside your country of residence. Different jurisdictions have different data protection laws. By using sahabat11, you consent to your data being transferred internationally and processed according to this privacy policy and applicable law.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of sahabat11 after changes are posted constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about our privacy practices, how we handle your data, or your privacy rights, contact our customer support team. You can reach us via in-app chat or email. We respond to privacy inquiries in Indonesian and English and will address your concerns promptly.

Summary: sahabat11 Privacy Policy

We collect personal, transaction, gameplay, and technical data to operate sahabat11 and comply with regulations. We use your data to verify your identity, process transactions, improve our service, and comply with legal obligations. We do not sell your data to third parties. We protect your data using encryption, firewalls, and access controls.

You have the right to access, correct, and request deletion of your data. You can control cookies through your browser settings. Our privacy practices comply with applicable data protection regulations in supported jurisdictions. If you have questions about how we handle your data, contact our customer support team.